Shipping Policy

Theicecase – Shipping Policy

Last updated: [03.03.2026]

1. Order Processing Time

All orders are made to order.

Orders are processed within 24-48h, Monday–Saturday(only in some areas), excluding holidays

Once your order has been processed, it will be shipped to the address provided at checkout.

2. Estimated Delivery Time

Estimated delivery times:

Delivery times may vary depending on:

Please note that these are estimated timeframes and are not guaranteed.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking updates may take 24–48 hours to appear after shipment.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location. Shipping fees are typically up to €7.50, depending on destination.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges are the responsibility of the customer.

Theicecase is not responsible for delays caused by customs processing.

6. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

7. Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at:

📧 contact@theicecase.com

We will work with the shipping carrier to investigate the issue.

Please allow reasonable time for investigation before a replacement is issued.

8. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the issue.

We will review the case and provide a replacement if approved.

Theicecase

📧 contact@theicecase.com

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